Arra Yerganian thinks healthcare has always been a little upside down, controlled by physicians instead of the the patients. Ya think? But I misspeak – at least while speaking with Yerganian: he actually banned the word “patients” when he was CMO at both Sutter Health and One Medical. He explained that the word comes from Latin for “‘a place of suffering’ and that should be a temporary state at best.” Instead, he said, “We used the person’s name, so it wasn’t a dehumanizing experience to come into the doctor’s office.”
I liked this guy immediately. But there’s more to marketing healthcare than nomenclature. Yerganian is on a mission to raise awareness of the biggest issues impacting health for all of us: our Social Determinants of Health — or SDOH. Basically, if my zip code is wealthier than yours the overall population is likely healthier. I likely am more informed about and have better access to healthier foods or fitness facilities, I might have access to more parks for fresh air, and of course the income to afford anything from childcare to catch up on sleep and even infant mortality rates and so on. So how can we democratize health? For Yerganian, it’s awareness, it’s education, it’s communication. He also notes that, apropos our recent civic dis-ease and disease, “beyond the pandemic, the great challenge that we’ll have is the behavioral health crisis that’s affecting our country.”
He shares the details of best practices and how to get on a healthier collective path overall in this Episode 22 of Insider Interviews.(Hint: stand up more for healthy behavior in every sense of the meaning.)
NOTE: I’m proud to be Editor in Chief of The Continuum, about awareness and performance marketing. In Issue 2 posting in late January you can also read this interview along with the POVs and suggestions from other notables in the health and wellness marketing space. But, dear listeners, you get the advance insights here when you catch the full conversation with Arra Yerganian.
He and I discuss:
What are the social determinants of health, and how do they fit this into the world of marketing?
How can we track and thus help modify the exposure to environmental ills
What are some new approaches in brand marketing and health and wellness, such as driving uptake of tele-health?
How can promoting value-based programs reward healthcare providers with incentive payments?
How can products or brands, like a sleep aid or gym facility or a yoga mat or bicycle manufacturer, leverage some healthcare data and apply that to their marketing
How do you market against patients deferring to Google for diagnosing themselves?
And how do you conduct business meetings standing up?!
Here’s to a happier, HEALTHIER New Year to you all, with my sincere appreciation for listening, sharing and subscribing wherever you like to listen to Podcasts.
Andrea Palmer, now President of Publicis Health Media (PHM) has wanted to be in Healthcare Marketing since her college days despite the field not always getting credit for being dynamic or embracing creativity. With PHM’s reputation for having their “finger on the pulse” (sorry), she’s proven those perceptions wrong and inspired many to follow or stick to the healthcare marketing path.
In Episode 18 of Insider Interviews, in which I perhaps sing again (umm, twice, I’m just sayin’) Palmer clearly demonstrates just how creative and important messaging around healthcare can and should be. It’s certainly an area that’s very top of mind with us all these days and Palmer makes it digestible. You’ll pick up on why she rose through the ranks quickly at PHM — the strategic media planning and buying agency within PHCG, and the only global media agency solely dedicated to the health and wellness space. This industry trailblazer of nearly 20 years shares what’s currently happening in the healthcare media space, along with some interesting projections from PHM’s prescient “Disruptors List.” Get the insider scoop on what inspiring innovations emerged from the “Shark Tank”-type element of their industry-convening Health Front, and what we should be concerned about.
Palmer is determined to ensure the right information is getting out there and helped drive home PHM’s mission to equip brands AND people with the tools and communications they need to make healthy decisions. We learn why it’s important to create content with conscience and why brands need to listen to other voices than their own.
What we talked about:
What’s happening in healthcare marketing
How a childhood illness put Palmer on the path to healthcare…and college led her to marketing
Health trends and disruptors
How PHM markets to consumers who’re apprehensive about embracing telehealth
How PHM helps its clients with being ‘the resource’ instead of Dr. Google
Defining the concept of Content with a Conscience
Facing down racism: communicating to diverse audiences and not just “to the mean”
How Palmer is advising her clients on approaches to ensure that health message is communicated well and heard by all cohorts and communities
Thinking about the bigger picture
Pushing for innovation in the health realm
The future of healthcare
And yes, I find a reason to close with a song…again.