Tag Archives: brand marketing

Having Sway – Danielle Wiley on Influencer Marketing



In 2020,  Danielle Wiley was included in the revered “Top 50” list by Talking Influence. And the agency she founded, Sway Group was selected by Chief Marketer as one of just three influencer agencies of the “2020 Chief Marketer 200”. So it’s a safe bet that she has something to say about #influencermarketing. And that’s what she did, in Epi 32 of Insider Interviews.

I’d had the chance to experience Wiley’s thoughts last year when she contributed to The Continuum, a publication about brand + demand marketing, which I’m privileged to edit. In that article she explained how to look at the KPIs of influencer marketing a little bit differently, and the varied ways to determine impact and engagement. We touched on that in this conversation, but a 30-minute conversation gives you a chance to understand much more — not just about this food writer turned marketer, but things like how cause-marketing is another essential ingredient in influencing consumers. And these days, Sway has evolved to embrace that (and she shared case study examples) as well as digital advertising, both programmatic and paid social, and built what was a natural extension: a content studio.

One of my favorite discoveries about Wiley (aside from learning about our common roots working at Food Network in the early days!) was that she was a baker and a cheesemonger at one point. I believe that takes the cake for eclectic pasts among my podcast guests. Her culinary chops have served her well, though, as she can name several brands in or around the category as clients, including Igloo, Coleman, and Domino’s.

If that didn’t get you hungry to hear more, here’s what else we discussed:

  • Wiley’s evolution from a baker and blogger to early stage expert in social media to our common ground in marketing chefs like Emeril as “c-hunks”!
  • Her observation of the power of engagement with popular bloggers — and the infusion of trust vs. the singular appeal of celebrity

In its infancy influencers were treated more like journalists. Brands were just sending them product and expecting that they would get reviews out of it. That worked …for a short period of time. …Then they realized ‘if we’re just sending them a box of Mac & Cheese, we can’t have control over messaging…’. And we started paying them.

  • How the transition from providing product to bloggers to hiring them necessitated greater trust and authenticity in the influencer, and the path to creative content was laid
  • How Sway itself evolved away from the “Hollywood agent” business model to be able to scale and replicate requests — whether for moms of bedwetters or people who picnic with pizza
  • How brands solve for the demand for content tonnage across multiple channels — which sparked the birth of a content studio
  • Why the most important step in the strategic brief is a deep dive into the brand’s KPIs — impressions? engagement?

The big thing to remember is that as you increase in following the engagement rate goes down dramatically.

  • What’s a micro or a nano influencer and why does it matter — and the various forms of sponsorship. (Hint: Feel free to sponsor THIS podcast just by buying me a coffee!)
  • The shift from wanting to steer clear of influencers with a point of view, to actively seeking that out — and how the GenZ demand for brand purpose has influenced how brands use influencers!
  • Wiley explained the two initiatives Sway worked on for Stonyfield Farms, for example – tapping eco-conscious influencers and creating a cause-related corporate initiative

We took a deeper dive into pro-social initiatives and examples, and the confluence of content channels. (Of course I mentioned the conference I’m producing about the intersection of television and podcasting for example!) And that led to a chat about why Wiley’s family gets a little annoyed about her heavy podcast consumption habit!

Find Danielle Wiley at:

Sway’s social channels are:
If you found this helpful, or liked any of my Insider Interviews episodes, please add a review on apple, share this episode, and of course, “buy me a coffee!”: https://buymeacoffee.com/mossappeal
If I can help you connect YOUR podcast/tv/content dots, or just get started, please reach out to me at podcasts@mossappeal.com

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Talking Business…and Podcasting…and Content! With Ken Kraetzer



For this quick but special episode of Insider Interviews I was in the guest seat! In highlights from my appearance on Ken Kraetzer’s show, “Talking Business” for CBSI, Ken interviewed ME to get my recommendations about how businesses can get in to the world of podcasting, best ways to leverage social media — and social audio — and why it’s key to create content across all platforms.

You’ll understand in just a few minutes how it all comes together for the show I’m producing for trade association, NATPE — their first-ever conference on the intersection of TV and Podcasting! (I’m very proud of this project and working hard to create a chock-full of takeaways agenda for content creators, marketers and producers across both screens.)

Ken also got a little bit of my life story — at least my career path, as well as a story about the good-news/bad-news of tech, when I recently confused a “Zoom friend” with an “IRL” friend!

You can catch the FULL VIDEO of my interview with Ken on YouTube where we also discuss social audio and social media best practices! https://www.youtube.com/watch?v=L6PU_IDU9iA&t=27s

Here are some links to topics discussed:

NATPE’s July 14th “ContentCast” Conference 

David Berkowitz’s Serial Marketers (Start with the newsletter. You’ll thank me.)

Erica Keswin on Rituals (Of course I’m going to point you to my podcast episode with her!)

Susan McPherson’s book, The Lost Art of Connecting

And check out PodcastMovement (I’ll be doing a virtual preso at the August event on B2B podcasting, but read their daily newsletter for great scoop.
If you found this helpful, or liked any of my Insider Interviews episodes, feel free to “buy me a coffee!”: https://buymeacoffee.com/mossappeal
If I can help you connect YOUR podcast/tv/content dots, or just get started, please reach out to me at podcasts@mossappeal.com

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The Rise and Rise of Bryan and Ryan: Podcast Entrepreneurs



Bryan Barletta of Sounds Profitable is known for being a guy that explains complicated podcasting ad-tech in a helpful, generous way. Ryan Rose of JoneKiri is an up-and-comer in the industry who has already made a mark by helping talent communicate across multiple platforms. Both started in podcasting. Both quit their day-jobs in podcasting mid-pandemic (!) to launch their own businesses. And both are succeeding wildly.

In this conversation they discuss with host E.B. Moss everything from how advertisers can go beyond traditional podcast ad exposure and pricing, to the implications of a “cookie-less world” to the better mousetrap of content marketing cross screen*. These are smart young turks who share a lot of wisdom.
We discuss:
  • How Bryan went from McDonalds to History Major to a major force in the developer space before landing in podcasting…and starting Sounds Profitable
  • Why this quote from his recent newsletter post sums up Bryan’s mission…and value:

When buyers have a hard time translating tools, metrics, and services between advertising channels we get friction, and friction prohibits more buyers from choosing podcast advertising as a viable channel. But that friction can be soothed with education.

  • How slowing down to focus on that education in the business can help speed up revenue
  • Why Megaphone, Advertisecast and Podcorn got snapped up…
  • And why HotPod and PodNews are read voraciously…
  • The imperative for diverse podcasters and the effort to support them by, e.g., former Insider Interviews guest, Juleyka Lantigua-Williams
  • Our “surprise mystery guest”, Ryan Rose makes his entrance and explains the what (and pronunciation!) of JoneKiri (hint: discipline and passion…)
  • The opportunity for talent to help offer presence across podcasting + + +…all screens!
  • Why a “cookie-less world” is not such a bad thing…especially in the podcasting world. (Guess who answered THAT one?!)
  • Why Bryan thinks Ryan “fits into a category of people that I think are going to be the next and hottest things in the next two years in podcasting” and why Ryan thinks beyond the pre- or mid-roll, and in fact staked his current career on it
  • The world beyond the CPM or CPA
  • Why they think I’m great. (Kind of love that.)

There’s a lot more. These are smart guys. You’ll want to listen. Again. And maybe again.

You can find Bryan on Twitter and https://soundsprofitable.com/

And Ryan and JoneKiri are on LinkedIn

If you found THESE tips valuable from Bryan and Ryan, I don’t mind if you virtually tip ME, and “buy me a coffee“! ( https://www.buymeacoffee.com/mossappeal ).

Please let me know if you have a topic or suggestion for a future episode on the business of media, marketing and advertising — or need help creating or marketing your own B2B podcast! *Stay tuned for big news — or ping me — about an upcoming conference I’m coordinating on the intersection of podcasting and all OTHER content screens!  Podcasts@mossappeal.com

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PS: This episode publishes on #EarthDay2021, so please also check out Epi 28 for all the good that Sustainable Brands has been doing since 2006.


KoAnn on Building Sustainable Brands – Epi 28



KoAnn Skrzyniarz has been making a strong case for building Sustainable Brands in global conversations with some of the world’s biggest advertisers. It’s all about the business value of environmental and social purpose. And the data is on her side.

In time for Earth Month, or any time, in Epi 28 KoAnn (frequently known by just her first name) shares not just the “whys”, but some recent “hows”: how sustainability has moved the needle for leading brands and how to be resilient in a “VUCA” world. A what?

Listen; she’ll explain, and we also discuss:

  • The impetus for creating Sustainable Brands – and if its mission has changed more than 15 years later?
  • What kind of changes has she seen in the brand and media marketplace in terms of embracing brand purpose

“Twenty years ago it was not recognized that companies that understood how to innovate for environmental and social benefit were going to be the companies that survived and thrived in the 21st century.”

  • Is Corporate Social Responsibility (CSR) a good description? (Hint: KoAnn explains why it’s more a “business opportunity” and why the ANA [Association of National Advertisers] uses he notion of ‘good growth’. )
  • How companies should integrate their brand marketers and strategists, the product and service positioning teams AND the sustainability/procurement/diversity teams
  • Is our current focus on brand purpose just another trend? How does it compare to the green rush of the 2007 timeframe or rallying around Hurricane Katrina? Have companies evolved in their mission-driven work?
  • The data supportive of sales driven by environmental and social value propositions; What kinds of brand transformation are happening — and at which companies?
  • How have companies like Clorox and P&G navigated the road to sustainability? And what is a Brand Transformation Roadmap?
  • How has Sustainable Brands itself pivoted during the pandemic to salvage — and even grow — their world-class conferences in a VUCA world! (There it is again!)

 Additional Links:

SB Brand Transformation RoadmapSM.

Sustainable Brands global conferences 

P&G Planet KIND brand

Clorox Company social responsibility

Twitter:

@KoAnn

@SustainBrands

@mossappeal

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@SustainableBrands 

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Robyn Streisand, CEO, The Mixx: DEI as Key Marketing Ingredient



When Robyn Streisand went from the client side to her own marketing agency, The Mixx, the opportunity to certify as a woman-owned or LBGT-owned business did not exist. 25 years later, she has helped both brands as well as other agency owners to leverage DEI — Diversity, Equity and Inclusion — in media and marketing. Part of that help came about through her creation of Titanium Worldwide, billed as “the world’s first collective of certified-diverse independent agencies,” to help make DEI more easily “front and center” for clients.

Given today’s times with its heightened sensibilities, she couldn’t have been a better move if she’d had a crystal ball. After all, marketing comes down to “PeoplePeople Who Need People” to buy things… And embracing people of all stripes and varieties to drive business opportunities is what Streisand does flawlessly. 

For Episode 27 of Insider Interviews with E.B. Moss, hear what this marketing maven says about:

  • The value of certifications — for business owners to the brands who are seeking diverse suppliers — from WBENC, which certifies businesses as woman-owned and operated, to NGLCC (the ‘LBGT Chamber of Commerce’), to the NMSDC, which has the largest number of certified minority-run businesses;

“Now I have a certificate that says I’m woman-owned or I’m gay owned and all of a sudden, it’s a new day. It gave us an opportunity to register our company in these portals that help diverse suppliers get found [by Fortune 1000 companies.]”

  • How the rise in both consumer demand and procurement department mandates that purpose be built into marketing created a bit of a COVID silver lining for The Mixx and Titanium

  • Examples of brands embracing DEI — and how the anniversary of Stonewall sparked the start of more and more inclusive marketing efforts around more and more groups

  • How pressure from the streets is being matched by pressure from The Street — Wall Street!

  • The added pressure to recognize the power of Gen Z which “is coming like a bat outta hell!”

  • The essential need to communicate authentic brand purpose

“The benchmarks of success around purpose “must be front and center on brand websites: ‘We see you. We appreciate you. We embrace you. We stand for gender parity, transgender, equality’…all of it. Like, now’s not the time to be living in Alabama.”

  •  Where brands are focusing their dollars — or not

  • Advice and caveats for the future, which include:

“I think it’s like ripping the band-aid off. You have to start somewhere. But this is a long game. This is about doing the right thing now for the long haul. Invest in diversity, equity and inclusion training programs. Invest in what matters to the broader audience. Talk to people in their voice, and be consistent and authentic about it. It’s not about how much you do, it’s that you do it, do it well, and do it consistently.”

  • Why Streisand describes work around sustainability as the 2.0 of DEI.

And don’t miss the answer to the big question: Will I actually dare to sing to a member of the Streisand clan?

Please listen, and follow anywhere you like to get your podcasts. And if your business needs help from THIS woman-run business, please reach out to podcasts@mossappeal.com for help building a podcast for your business!


Heidi Zak: Supporting Women with Brand Purpose



Heidi Zak has been in finance, in retail and in tech. Like most women, she’s also been in plenty of dressing rooms trying to find the right bra, leading her to build ThirdLove, one of the largest online bra and underwear companies in America.

Close encounters with the NOT ThirdLove kind of shopping experiences, meaning the universal ick-factor of cold hands and awkward measurement moments with in-store underwear salespeople, were part of Zak’s a-ha moment. So, putting all of her professional and personal experience together, she created a brand that disrupted an entire industry — to the great relief of uncomfortable women everywhere.

Her first-to-market service as a DTC bra retailer hit some, ah, curves, along the journey but Zak has been named everything from Goldman Sachs’ 100 Most Intriguing Entrepreneurs to a Fortune “40 Under 40”, and more.

Part of the accolades stem from how Zak has embraced not just brand marketing but brand purpose. Inclusivity at ThirdLove means being the only brand to offer more than 80 bra sizes, including their unique half cup sizing – and donating over $40 million worth of products to women in need. It has also helped evolve an old school industry previously defined by a narrow concept of beauty with a focus on inclusivity.

“We didn’t want to look like any other bra brand which mostly photographed skinny, generally white women with small boobs and generally did it in a really sexy way. So, we set out to build something radically different from scratch…. Back then there were barely any plus size models.”

Further iterating on inclusivity, ThirdLove launched a new initiative during COVID-challenged 2020: The TL Effect, to support entrepreneurial women of color.

“…Brand purpose has to be authentic, true to who you are and what you stand for, and what you’re building. Otherwise it can fall flat, or a consumer sees through it.”

While Zak and I commiserated about finding a proper fitting and comfortable bra I was a bit discomfited to discover that this rock star CEO/mom of two has managed to use her homebound pandemic time to also hyper-organize her home, when I haven’t even organized my sock drawer. In a conversation perfectly apropos Women’s History Month, hear how, in addition to organizing her home, this efficient CEO/co-founder has organized her company for success through adapting to the changes of the pandemic.

Envy aside, we discussed:

  • Her path from small town Main Street to Wall Street, Herald Square to Silicon Valley
  • How an encounter with the founders of Lyft drove her to solve another consumer problem, one bra at a time

“In 2012, if you look at what had existed [for bra shopping] at that time, there were department stores, Victoria’s Secret and some big box stores. There certainly weren’t online bra brands at the time. And that was the idea: better brand, better product, better online shopping experience for women.”

  • Zak on disruption and her definition of DTC, and why it was important for ThirdLove to “have a direct way to speak to our customer, to educate her, to bring her along the journey, to make her feel really comfortable.”
  • The product evolution — from one bestselling bra to their recently launched Fit Finder — and the pivot required by pandemic-era marketing
  • Navigating manufacturing and funding, especially as a woman seeking financing from primarily men (Note: McKinsey reports women are still only 21% of the C-suite and of those are mostly white women.)
  • Early-stage ThirdLove marketing tactics and positioning
  • How their innovative “try before you buy” program along with ads that asked if women were ‘Ready to graduate from Victoria’s Secret?’ drove 1 million new customers
  • How and why they leveraged podcasting as one of their main ad vehicles in 2015, baffling some investors
  • The pros and cons of linear and OTT TV
  • How ThirdLove spans Black History Month to Women’s History Month and beyond by uplifting women, in all senses of the word

“We were trying to figure out how ThirdLove was going to help support and impact change in the broader community. The TL Effect helps give female founders of color a little more of a voice in a crowded marketplace. We launched in June and picked our first recipient, Arra Simms, founder of Kewtie Nails.”

  • How ThirdLove keeps the conversation going with unconscious bias training required for all employees
  • The value of brand purpose to the bottom line
  • Aside from having Katie Couric in the ThirdLove influencer camp, Zak describes her use of micro-influencers: “real women who act as an advocate or a friend to the people who follow them.”
We wrapped with Zak projecting which industry, just as she disrupted one, could be ripe for a revision next.  Whatever it is I am certain Zak will be first to leverage the next new thing.

For those who caught my mid-episode mention of my podcast and content marketing services please reach out for help with podcasting to grow your brand. Click here to request a copy of my Seven Steps to Setting Up a B2B Podcast.