Pierre Bouvard has some words of wisdom for media buyers out there…if you’re not buying audio (yes, all audio), you’re leaving reach and engagement on the table. As Chief Insights Officer at Cumulus Media/Westwood One, Pierre has seen the proof and has busted the myths surrounding audio advertising—and particularly the misconceptions about AM/FM radio.
“Radio is perceived as much smaller than it really is. But the data tells us that ad-supported AM-FM streaming is actually bigger than ad-supported Pandora and Spotify combined. That blows people away.”
After stints at Coleman Insights and TiVo, he has become the audio industry’s most revered evangelist and research mind. Now leading Westwood One’s full-service advisory—the Audio Active Group—he provides advertisers with media planning recommendations, creative best practices, and measurement services.
This episode will certainly delight the research aficionados—and may just convince the audio skeptics. We also dig into:
What we mean when we say ‘audio.’ Pierre breaks down the composition of the entire audio universe.
Tactical scoop about media planning tactics and why an omnichannel approach works best.
What the heck is ‘eyes on glass’ and what does it tell us about the effectiveness of TV?
Pierre’s pragmatic POV on brand purpose reminds brands to go back to basics.
While he does a lot of work recommending media, he drops some facts on why creative trumps everything.
Why it’s time for advertisers to stop testing and start committing budgets to podcast advertising. (Learn about the “5% rule”!)
Plus, hear the story of how Pierre ‘broke the internet’ and E.B.’s voice impression of Bette Midler… Just sayin’.
This was a fun (and extremely informative) conversation. I hope this inspires you to learn more about the power of audio advertising.
Did you know there’s a lot more to Danone than Dannon? Do you know the definition of a B Corp? Oat or Soy… or a new low-sugar non-dairy milk?
Linda Bethea, Head of Marketing for Danone North America—a top 15 Food and Beverage company in the US—gives us the insider’s scoop on all of the above and how she markets all TWENTY of Danone’s brands. She is shaping the marketing strategy for some of the most loved CPG products in the country—from Danimals to Evian Water and (my personal favorite) Stok Coffee.
Since Danone is the country’s LARGEST B Corp (listen and learn!), we explore the role of brand purpose in marketing today. Something that runs deep at Danone, going back half a century when the CEO started the concept of a “Dual Project” where companies care about societal value as much as shareholder value.
Consumers want brands that take a stand and have a strong point of view. Building brands with purpose that positively impact the world is core to everything we do at Danone.
Linda has enjoyed an impressive marketing career across CPG categories, from potato chips to liquor, and now leads a massive team that’s moving the Danone name into the future. That means pushing the envelope on product development, navigating the ever-changing marketing landscape, and finding unique brand partnerships that align with the corporate mission… all while continuing to “delight” consumers.
Heads up, there will be a lot of (brand)name-dropping in this episode!
Linda and I get into:
How consumer tastes and trends drive innovation and marketing creativity
Linda’s path from soda to spirits to spirited field work that that supercharged her path to leadership and taught her how to negotiate and get things done
Cool ways Danone is raising the sustainability bar, like rescuing fruit and repurposing bottles into shoes…and how those efforts influenced her home life
Her definition of brand purpose and how proper marketing of it impacts consumer choice and company values
What’ my on my plate as an ova-lacto-pesce-vegetarian, and is the demand for plant-based foods today just a trend or…?
Why she’s bullish on audio when it comes to winning the consumer attention game (this will really resonate when you catch my NEXT podcast interview — with Pierre Bouvard, Head of Research for Cumulus Westwood One!)
How she earned the nickname of The Velvet Hammer…
And…what Linda reads and watches with her 13-year-old daughter that makes her a better parent.
She’s smart, and inspiring and mission-driven. Don’t miss this conversation with a conscientious consumer marketer and leader.
NOTE: If you’ll be at SXSW in March ’22, you can find her speaking with me more about the power of audio, thanks to Sounds Profitable. Ask me for deets. podcasts@mossappeal.com
Big scoop!
Read about the impact of dairy and what Danone is doing to reduce methane. And see their new campaign for Silk “NextMilk”, designed to inspire the next generation of milk drinkers, but made from plants and with 75% less sugar.
The #whosnext campaign features plant-based enthusiasts such as Brooklyn Beckham, Sailor Brinkley-Cook, and Myles O’Neal donning their best Silk ‘stache and inviting others to join them.
Just skim the career path of my first guest for Season 2 of Insider Interviews and you’ll understand why it was worth the wait of my past year on hiatus: It’s Jarl Mohn, former President and CEO of NPR…and E! Entertainment Television, the network he also created!
Jarl’s career includes being hand-picked by former radio buddy, Bob Pittman (currently CEO of iHeart Media), to be the first EVP/GM of MTV and VH1. He also spent many years on the boards of The Annenberg School of Communication and Journalism, the EW Scripps Company and Scripps Networks, and KPCC Southern California Public Radio where he honed his love of public radio.
And, while Jarl hung up his pundit placard to focus on hanging art as he and his wife Pamela endow museums and support emerging artists, his 50+ years in media and venture capital have taught him a thing or two about content and management. He shares 35 minutes of brilliance and humility — from how his years in foster care sparked an escape route to radio, how quality will separate winners and losers in today’s content wars, and how art can literally change the way we think.
We go head to, literally, toe on the big picture of media, right down to why his face is on my feet. Yeah, you’ll have to keep listening for that one. Or watch the video on YouTube, since good content should span all platforms!
The following is a highly edited transcript, including a multitude of links to important resources mentioned.
Career Path – Radio to Television
E.B.:Jarl, you were my first boss in the cable industry.
You started E! Entertainment Television and I was there in the Greg Kinnear and Howard Stern days. Can you share a little chronological route to your career?
Jarl: I began my career as a disc jockey when I was 15 years old. I ended up ultimately, in New York at WNBC doing afternoons when I was 25 then got into the programming side of the business, became a general manager and bought some radio stations. Then one of the people I had worked with at WNBC, Bob Pittman, hired me, along with Tom Preston at MTV and VH1. So, I got into the cable TV business. Then in 1986 we created E! Entertainment Television. I did a stint with John Malone at Liberty Media as CEO of Liberty Digital, which was used to invest in internet companies and some interactive companies. Then venture capital /early stage angel investing for about 16 years.
And then I had been involved in public radio in Los Angeles as a board member of KPCC and had the opportunity to become CEO of NPR nationally, for about six years. I finished up my tour of duty in 2019 and returned to Los Angeles.
Radio as Escape from Foster Care
EB:You shared with me that you had been in a group home in foster care ….
Jarl: It was a very difficult thing to experience. I spend some time with foster youth and young adults in Los Angeles County now and have a chance to talk to a number of them. Almost every one, using different language, wants to know how we survived our PTSD or our trauma. …I hated my existence in that children’s home so much that I discovered radio and listened to it nonstop and fantasized about being one of those cool disc jockeys. So, when I got out at 15, I had a chance to go to engineering school, get my FCC license and began working at a radio station.
EB:Radio is, of course we talk about it as theater of the mind. I just read an amazing memoir called A Place Called Homeby David Ambroz, who actually works at Amazon now, and overcame similar challenges. You both remind us how we all need to support youth so much better and try to improve that world.
The Art of Listening
EB:Jarl, I knew you when you still used your DJ name, Lee Masters…I remember you would regularly walk the halls of E! Entertainment Television, chatting with every employee, every day. That meant the world to everyone I’m still part of the past-employee Facebook group. I even did an episode last season of Insider Interviews with Darren G. Davis who was our department coordinator then and now runs a very successful comic book company called Tidal Wave! So, you really created another family for us.
Jarl: At every company I worked at I found I learned a lot more about what was happening in the company by just walking and asking, ‘what are you working on? What are you getting the biggest kick out of? What are the challenges? And in doing that every day, cumulatively I think it informed me, really helped me do my job better, and it was also a great deal of fun.
EB:You continued that walk the hall approach, but you did it from the skies and the road. Tell us about visiting NPR stations.
Jarl: One of my good friends is also a pilot, and suggested we fly to small NPR stations that no one from corporate had ever visited. We hit 15, 17 stations and got to meet donors and listeners and the station employees and have some great local food. Then I drove from Washington, DC. to Los Angeles and I visited another 20 or more radio stations.
AM/FM Either/Both/Or Public Radio?
EB:A lot of the EV industry folks are saying that AM radio creates interference with electric cars. Are we facing the demise of AM radio?
Jarl: When I made the transition to from AM to FM radio in 1974 if you had asked me the prognosis then I would’ve said everybody had completely written off AM radio at that time. But since then, even recently, there are a number of markets, like Atlanta, where the number one radio station is WSB, an AM radio station. And there are a handful of others. They’re successful because they’re offering something not available anywhere else — whether it’s the Atlanta Braves or a morning personality. [Hear Jarl’s advice on radio programming back in the day.]
But I do think the radio business itself is very, very challenged overall. A lot of it, is self-inflicted wounds, from having commercial loads that are too high, to being very repetitive, and so forth. One of the reasons I love public radio is that it’s providing … news analysis, really audio essays on what’s going on and explaining what’s happened, providing background, some context and storytelling — something different.
I think a lot of the music formats are under siege from Spotify and from satellite radio. The problem is if a lot of people are deserting the broadcast band because of music, your pool of available listeners for an NPR station starts to decline, too. But I think they’re going to hang in a lot longer than anybody else.
EB:You became a member of all 251 NPR stations and got a mug from each one, which are as proudly displayed in your home as your renown art collection!
E.B.: Where you would advise media companies in general on how they need to pivot?
Jarl: What’s happening in the streaming world are these incredible budgets of six, seven, 12 billion a year per company — the economics right now don’t look like they’re working. However, a lot of people seem to enjoy using them. And one of the number one topics of conversations: “What are you watching?” And everybody’s exchanging their lists: “did you see Kaleidoscope on Netflix? Or Slow Horses…? A lot of people are looking at content. The challenge, of course, is how many of these services can you subscribe to?
I believe, regardless of the medium — audio or visual, broadcast radio or podcast, a cable network or on demand, whatever your format or platform, the quality and the differentiation and the uniqueness of what you’re producing is hugely important.
How do you make people aware of what’s available? Really focus on the, the quality of what you’re producing, to make it as interesting and mouthwatering as possible. Good content wins. It’s very expensive to do. That’s why only a few people can do it. (I would also add that I’m not in the trenches every day dealing with this inside a media company like I was when I was. I view it as someone that is kind of close, but not, not in the center anymore.)
Good Content from Diverse Voices
EB:What do you think are the number one or two action steps that any media company or service can really do to help forward DEI and legitimize its brand purpose?
Jarl: I think it’s a hugely important topic for everybody, not just media companies. It’s an issue for museums, for example, which are questioning this historical perspective on white European males in their collection. It’s a huge issue in the art world; the museums aren’t making as much progress as the art world and the galleries are. Some of the new contemporary museums are doing a much better job of doing exhibitions from women and people of color.
I’m not an expert on this, but I think there’s been progress. I think one of the big challenges for every organization has been limited number of people with background or expertise in any particular field, whether it’s broadcast or whether it’s the museum world. And there’s a huge amount of demand for people of color in some of these roles. My personal experience at NPR was bringing people in who were terrific, with a great sensibility, intelligence, doing great work. Now, NPRs a not-for-profit and very quickly somebody comes in and snags them. We’d bring them in, train them in our ways and our sound. And in 18 months or two years, they were off to a much bigger paycheck, which was great for them. But, then you’re back to square one to fill this position. [Hear Insider Interviews Epi 15 with NPR CMO Michael Smith on this topic.]
The Art of Giving
E.B.:You’ve been working to amplify the voices of diverse artists. Can you explain the LAND grants you and your wife, Pamela, have bequeathed?
Jarl: We’ve had the family foundation for 25 years and to have more impact, decided to write fewer checks, but write bigger checks and really get behind projects we really believe in. I’d say 85% of what we do is LA County-based, where we live and it’s around social justice. There are a lot of issues and problems here, but there are also some beautiful things and some beautiful opportunities.
I was chair of the A C L U Southern California for 13 years so that’s a big one. We really believe in civil liberties and the rights of people that really don’t have the kind of representation that they should. We’re in the early stages of figuring out how we’re going to work with foster youth, because of my background. …especially on transition age youths, which is 18 to 24, because a lot of the system ends for them when they get out of high school.
And the arts are really important to me.The Mohn LAND grants is something we just announced with LA Nomadic Division, which does public art. We’re going to do 20 grants over the next five years for emerging artists who have not had any major institution or gallery representation, and who live and work in LA. They’ll create works that will be in their neighborhoods, publicly available, not in a gallery, that will speak to the people in the issues of that community.
Initial recipients of MOHN LAND GRANTS
We also have been involved for 11 years with the Hammer Museum’s Made in LA exhibition and the Mohn Award for LA emerging artists or under-recognized LA artists. another public not-for-profit space called LAX Art, and of course public radio.
The Art of Creativity
I find art really inspiring and I encourage anybody, regardless of how they feel about it, to try to spend some time with it because it opens up different neural pathways.
Jarl: I always have found if I’m stuck creatively on something, that if I go to a museum and I look at art. I don’t look at a piece of art and go, oh, that makes me think of this, it just, it frees up my mind. I think art is beautiful that way And I’m not just talking about the visual arts. I’m talking about film, music, dance. There are beautiful things happening in culture everywhere.
Also, if I’m really stuck, I like to go look at art that I don’t like, that I don’t understand, that the critics have said great things about, but for whatever reason, doesn’t appeal to me. Because what is it that the people that are far better educated than I am on this subject see in it that I don’t see in it? I find it opens up my mind. If not at that moment it does later. So, my pro tip, for anybody that is in anything creative or has to do problem solving, go to museums regularly and look at stuff and go out of your way to look at things that you might not like.
EB:Well, I think that you also answered one of the rationales for why we need more inclusion and more voices in media, just to bring it full circle, because looking at something that you’re not used to or that doesn’t necessarily resonate with, you could illuminate new ideas as it amplifies fresh voices.
I promised that we would bring it from the head to the toes and just to pay that off, tell everyone why I’m wearing your face on my feet!
Jarl: I don’t want anybody to think I actually had socks made with my face on them. Apparently, they the NPR staff was going to wear these socks for my going away party, but they didn’t arrive until after I had left. So, they were just sitting there. So instead of throwing them out I put it up on Instagram and Facebook and told anybody, if you want a pair let me know. And they went very quickly. I was really surprised, like, who in the world is gonna want these? But it’s just goofy enough that people loved it.
EB:And that turned into “Socktober” like a where’s Waldo and Elf on a shelf meme for a while.
I want to end with a quote from an “All Things Considered” NPR story about happiness.
It said that “if people could change one thing in their lives to be happier, what does the data say? They should choose, they should invest in their relationships with other people.”
So, Jarl, I’d like to say that you’ve made me very happy for joining me and for raising the bar on being a very “humanized” exec who’s made so many people happy.
You can also reach out to be considered for an episode — or suggest questions or a guest — or to have your own bespoke podcast series produced and/or hosted by E.B. Moss. Email us at podcasts@mossappeal.com. We’re “hear” for you!
Marc Kidd, CEO of Captivate, lost sleep thinking about the lost foot traffic in office buildings when the pandemic hit. After all, his company specializes in programming the video screens in elevators. But, this son of famed NCAA football coach, Roy Kidd (as in Roy Kidd Stadium), is not one to panic at fourth down. In our conversation for Epi 43 he shared how Captivate evolved its Digital Out of Home (DOOH) offerings to include home and play locations, with an upswing in results for sales and marketers alike.
“There was a high stakes game on a really bad weather day and I said, ‘Dad, it’s raining, the wind’s blowing. What decision are you going to make about the coin toss?’ He said, ‘You don’t worry about the things you can’t control.’ It has always reminded me that there are things in life you have no control over … like a pandemic.”
Marc is not a stranger to having to pivot. Hear what happened when his college plans to work alongside his dad got waylaid… and he briefly considered accounting for a career! Luckily, he found his footing in sports marketing…then broadcasting, giving him the foundation for a storied career that included helping create the NCAA corporate partner program and the Breeders Cup’s World Thoroughbred Championships, WAC corporate partner programs and iHigh.com.
Now at Captivate, he had some tough calls to make in the past two years for the greater good, but like all boats when the tide rises he ultimately helped the elevator advertising business stay the course through more innovation.
Sample image from Captivate screen content
Listen and learn about:
How Captivate transfigured awkward social spaces!
The evolution of DOOH (Digital Out of Home) itself and its use in brand and awareness marketing
The guiding path to advertising effectiveness and strategizing content
QR codes and other ways of building real attribution
How COVID-19 disruption prompted forward-thinking repositioning
Captivate’s 2022 plans, including re-engineered programmatic platforms
Staying in the game by evolving through crisis
CaptivateScan – a pandemic-inspired innovation for building lobbies
You can also reach out to be considered for an episode — or suggest questions or a guest — or to have your own bespoke podcast series produced and/or hosted by E.B. Moss. Email us at podcasts@mossappeal.com. We’re “hear” for you!
In interviewing the Radio Ad Bureau’s CEO, Erica Farber, my worlds collided: it’s a podcast, but about radio, the medium I grew up in and started my career in. Certainly radio IS about community, but it was still surprising to discover zero degrees of separation with Erica and two important people from my past: my dad and my first female boss, Joan Gerberding as well as a recent Insider Interviews guest and radio aficionado, Carl Fremont!
Erica and I took the conversation from the evolution of radio to the present, to how it’s defined today – audio? is digital radio still radio? – to its challenges, success stories, and current career opportunities.
We discussed:
What is radio today?
It’s broadcasting, but Radio is also available on any platform: If you want to hear it on your smart speaker…If you’re sitting in front of your computer or in your automobile. It’s multi-platform and available in any form and full of diverse content. It is a companion. It is a trusted source of information, news and entertainment. It’s available 24 seven. And there’s no cost to access it.
The ways everything is audio-focused today – with sound and voice;
The power of personalities;
Why Theater of the Mind is still key to listener engagement/conversion;
How radio served — and recovered from — the Pandemic;
I’ve never been so proud to say I work in radio as I have since March 2020. No one knew what to do…But radio rose to the occasion and stations did what they do best: they put their arms around their communities, consoled listeners and brought some humor and information. …They said to businesses that were open, ‘let us help you communicate to the market your protocols’. How can we raise money to feed or clothe people, to help people keep their homes? We have example after example of retailers who said that if it wasn’t for local radio they would have lost their business.
The role of the RAB as a nonprofit trade association;
Overcoming the digital divide and big brand success stories; (Reference: P&G and Radio)
Tom Webster, SVP of Edison Research, describes his job as “telling the stories of numbers.” He definitely make numbers come alive, and he’s a great storyteller overall. So you’re generally okay with Tom as your guest if you didn’t discuss podcast topics in advance.
My industry acquaintance may be self-effacing, but he has a steel trap mind for the insights Edison regularly uncovers about all things audio, and he shared quite a few in our ad hoc but fascinating conversation for Insider Interviews.
The custom market research company helmed by Larry Rosin may be best known as the sole providers of exit polling data during U.S. elections, but Tom is best known for his big research reveals on webinars (now Zoom presentations) or at conferences. Research junkies lean in to hear which platform has the biggest “share of ear” and how differently are consumers engaging with Alexa. Basically, he’s the go-to guy for sharing and interpreting our evolving involvement with radio, podcasting, voice…even IoT and our social media habits.
As Tom describes it, “I make sure that the data that we collect on behalf of our clients is understood contextualized, put into action and valued, and that people come back for more.” Here’s what’s “more” about Tom and a topline of our discussion: Little known fact? Tom likes words as well as numbers. This former English Lit professor is also the principal author of some widely cited studies and the co-author of The Infinite Dial, America’s longest-running research series on digital media consumption, and The Mobile Commerce Revolution.
In Episode 16, Tom shares some insider scoop from Edison’s audio research – and his considered POV on the current state of radio broadcasting and the growth of podcasting (including some tips that can help you grow your own podcast).
[00:01 – 03:25] Opening Segment
More about Tom Webster, his role in Edison Research and a moving from academia to a marketing career
[03:26 – 17:20] The Insider Scoop on Audio Research
About Edison Research’s broader offerings – like that exit poll and vote count data – and Tom’s area of focus: Audio
More insider scoop from Tom WebsterVoice vs. Audio
The growth of “smart speakers.”
Where are we – if anywhere — with an FM chip for mobile phones?
The general state of radio
The uptake on podcasting (Joe Rogan notwithstanding)
Tom talks about some Edison partnerships (and E.B. held back “insider” jokes about her old boss, John Rosso of Triton Digital!)
[17:21 – 25:40] Diverse Voices
The diversity in podcast listeners and podcast content
Growing your podcast in today’s competitive market:
Having a distinct voice
Showing your unique, distinct point of view
How Tom is sharing HIS unique POV, via his own newsletter I Hear Things
Please share the podcast if you liked this episode, and Follow Insider Interviews on Twitter, Instagram, and Facebook.
And reach out to be considered for an episode — or suggest questions or a guest — or to have your own bespoke podcast series produced and/or hosted by E.B. Moss, please reach out at podcasts@mossappeal.com. I’m “hear” for you!
And…what Linda reads and watches with her 13-year-old daughter that makes her a better parent.
The #whosnext campaign features plant-based enthusiasts such as Brooklyn Beckham, Sailor Brinkley-Cook, and Myles O’Neal donning their best Silk ‘stache and inviting others to join them.
It said that “if people could change one thing in their lives to be happier, what does the data say? They should choose, they should invest in their relationships with other people.” 
